The winds of change are blowing, and it’s time to set sail on a new broadband adventure! As you prepare to bid adieu to your trusty Post Office broadband service, you might be wondering how to navigate the waters of cancellation. Fear not, dear reader! We’ve charted a course to guide you through the process, step by step.
So, grab your compass and let’s embark on this journey together – it’s time to discover how to cancel your Post Office broadband subscription with confidence and ease.
How To Cancel Post Office Broadband
Deciding to part ways with your current broadband provider can be a daunting task, but never fear – we’re here to guide you through the process. If it’s time to bid farewell to Post Office broadband, follow these easy steps to ensure a smooth and hassle-free transition.
- Check your contract status: Before you make any moves, determine whether you’re still within your fixed contract period or if you’re free to roam. If you’re out of contract, canceling will be a breeze – and free of charge!
- Provide notice of cancellation: For those lucky souls outside of their fixed contract period, you’ll need to give at least 15 days’ notice. This heads-up is essential, so make sure not to skip this step.
- Dial up the Post Office: To initiate the cancellation process, call 0345 600 3210. You’ll be connected with a representative who will verify your account details and discuss your reason for leaving.
- Stand your ground: As with many providers, the Post Office will have a retentions team at the ready, eager to keep your business. If cost is your primary concern, it’s worth lending an ear to their offers – you might snag a better deal. But if you’re set on leaving, remain firm and polite.
- Gather contact info: If you’re looking for additional ways to connect with the Post Office or simply want to arm yourself with alternative contact methods, head over to our Post Office Broadband customer service page. There, you’ll find an array of phone numbers and email addresses to suit your needs.
- Confirm the cancellation: Before you hang up the phone, make sure to request a confirmation of your cancellation. This can come in the form of an email or a written statement. Having this documentation on hand will help prevent any misunderstandings or lingering charges.
What to do before you cancel Post Office broadband
Before you bid farewell to your Post Office broadband, it’s crucial to tackle a couple of preliminary tasks. First and foremost, peek at your contract to determine whether you’re free to cancel without penalty. If you’re beyond the fixed term, you’re in the clear; however, early birds within the first 18 months might face cancellation fees. Remember, Post Office broadband contracts typically span 12 or 18 months before shifting to rolling monthly agreements.
Next up: securing a new broadband deal to keep you connected. While canceling your current plan is half the battle, you’ll need a fresh provider to take the reins – unless, of course, you’re stepping away from the internet altogether. To ensure a seamless transition, it’s wise to arrange your new broadband deal before cutting ties with the Post Office. That way, you’ll avoid any internet downtime and smoothly sail from one provider to another.
About The Subscription Fee Of Post Office Broadband
Post Office Broadband offers affordable and reliable internet connectivity to its customers. Along with its various packages, the company has a transparent and upfront subscription fee structure. The subscription fee for Post Office Broadband depends on several factors, such as the package selected, the length of the contract, and the add-on services opted for. Below are the subscription fee details of Post Office Broadband.
- Standard Broadband: The standard broadband package offers internet speed up to 11 Mbps. The subscription fee for this package is £22.90 per month for 12 months. The subscription fee increases to £31 per month when the contract length reduces to 1 month
- Fibre Broadband: The fibre broadband package offers faster internet speed of up to 38 Mbps. The subscription fee for this package is £26.90 per month for 18 months. The subscription fee increases to £35 per month when the contract length reduces to 1 month
- Fibre Plus Broadband: The Fibre Plus broadband package offers the fastest internet speed, up to 67 Mbps. The subscription fee for this package is £31.90 per month for 18 months. The subscription fee increases to £40 per month when the contract length reduces to 1 month
- Phone Calls: Post Office Broadband offers various call plans which include evening and weekend, anytime calls and international calls. The subscription fee for call plans starts from £8.50 per month
- Add-on Services: Customers can add Extra Speed Boost or Unlimited Fibre Boost to their Fibre or Fibre Plus package to enhance their internet speed. The subscription fee for Speed Boost is £5 per month, and for Unlimited Fibre Boost, it is £8.50 per month
The subscription fee for Post Office Broadband varies based on the customer’s requirements, and the company ensures that there are no hidden charges or extra costs. The subscription fee includes the monthly fee for broadband or phone call package, line rental charges and any add-on services opted for.
Does Post Office Broadband Have A Cancellation Fee?
Yes, Post Office broadband does impose cancellation fees for those who terminate their contract early. The amount you’ll owe depends on your specific package and the remaining duration of your contract. However, there are exceptions – the Post Office may waive these charges under certain circumstances, such as relocating to an area without service, moving abroad, or handling a cancellation for someone entering care.
Refer to the table above to get an idea of the monthly fees associated with early cancellation for various Post Office broadband packages. If your plan isn’t listed, be sure to consult the Post Office price guide for more details. It’s important to be aware of potential fees before making any decisions, so you can weigh the costs and benefits of canceling your Post Office broadband subscription.
Consider Alternatives Of Post Office Broadband
While Post Office Broadband is a popular option for internet services, it is always a good idea to consider alternatives before making a decision. Here are some options to consider:
- Virgin Media: Virgin Media is one of the UK’s leading internet service providers, offering fibre optic broadband with speeds up to 350Mbps. Their packages come with unlimited downloads, wireless routers and various other features, such as inclusive calls and TV options.
- Sky: Sky is another contender for those looking for broadband alternatives, offering a range of packages that can be customized to meet individual needs. Sky broadband is known for its reliable connectivity, with speeds up to 76Mbps, extensive Wi-Fi coverage and a range of extras such as Sky Q and Sky Sports.
- TalkTalk: TalkTalk has been delivering broadband services for over a decade, and with packages that offer a range of features, such as free security software, high-speed internet and Wi-Fi booster, it’s definitely worth checking out as an alternative. TalkTalk also offers flexible contracts, meaning it’s a good choice if you’re after a short-term commitment.
- EE: EE offers a range of broadband packages for both light and heavy internet users. The company can provide both traditional ADSL internet services and higher speed fibre optic options. EE also offers inclusive calls to create an all-in-one package.
- Vodafone: Vodafone is another provider worth considering for anyone looking for decent internet speeds, generous download allowances and great Wi-Fi coverage. With packages from 35Mbps to super-fast 900Mbps, there’s something available for everyone. Also, their service includes inclusive calls to landlines, mobiles and international destinations.
By considering the alternatives listed above, you may be able to find a broadband provider that matches your needs better than Post Office Broadband does.