How To Cancel Gogo Subscription

Are you looking to cancel your Gogo subscription but unsure about the process? Don’t worry; we’ve got you covered.

Gogo, a leading provider of in-flight internet services, offers various subscription plans to cater to the diverse needs of its customers.

However, there may be instances when you no longer require these services and wish to discontinue your subscription. In this guide, we will walk you through a step-by-step process on how to cancel your Gogo subscription effectively and within the appropriate time frame, ensuring a hassle-free experience and preventing any unwanted charges.

How To Cancel Gogo Subscription

Before contacting Gogo Customer Care, ensure that you have your account information readily available. This may include your username, email address, account number, and any other relevant details associated with your Gogo subscription.

Choose your preferred method of contact: Gogo Customer Care can be reached through two primary methods: phone or email.

If you prefer to speak with a representative over the phone, call Gogo Customer Care at 1-877-350-0038. Make sure to have your account information ready to provide to the representative.

Alternatively, if you prefer email, send a message to [email protected] with your account information and a clear request to cancel your subscription.

About The Subscription Fee Of Gogo

The subscription fee of Gogo varies depending on the plan you choose. Gogo offers several plans that cater to different needs and preferences. For instance, they offer a monthly plan, an annual plan, and a day pass.

1. The monthly plan costs $49.95 per month and includes unlimited access to Gogo’s in-flight Wi-Fi network on all domestic flights operated by participating airlines.
2. The annual plan costs $599.99 per year and offers the same benefits as the monthly plan. However, you get a 47% discount if you choose to sign up for this plan.
3. The day pass costs $19 and gives you access to Gogo’s in-flight Wi-Fi network for 24 hours from the time you log in. You can use this pass on any participating airlines’ domestic flights.

It’s worth noting that some airlines offer Gogo’s services for free to their passengers. Delta Air Lines, for instance, provides free access to Gogo’s in-flight Wi-Fi network on select flights.

Moreover, Gogo offers a variety of other plans that cater to specific groups, such as business travelers or frequent flyers. These plans come with additional perks and benefits, such as priority customer service and access to Gogo’s exclusive lounge. The prices of these plans vary depending on the features and services they offer.

Overall, the subscription fee of Gogo is reasonable and competitive compared to other providers in the market. The flexibility of their plans allows passengers to choose a plan that suits their needs and budget.

Does Gogo Have A Cancellation Fee?

For those who don’t know, Gogo is a leading provider of inflight internet and entertainment services on thousands of commercial planes all over the world. They offer a variety of plans and services for different durations, ranging from a single flight pass to monthly subscriptions. However, what happens if you change your mind or your flight gets canceled? Does Gogo impose any cancellation fee on its customers?

The answer is yes, and no. It all depends on the type of plan you have bought and when you cancel it. Here are the details:

1. If you have purchased a single flight pass, you cannot cancel it once you have used it or boarded the plane. The pass is non-refundable and non-transferable, even if the flight gets delayed or diverted. Make sure you know the flight details and schedule beforehand to avoid wasting your pass.
2. If you have a monthly subscription, you can cancel it anytime without any penalty. However, any unused days or weeks will not be refunded, and your access will be revoked immediately. If you want to resume your subscription later, you will have to buy a new plan and start from scratch.
3. If you have an annual subscription, you can also cancel it anytime without any penalty. However, the refund policy is prorated based on the remaining months and usage. For example, if you cancel after using two months of a twelve-month plan, you will receive a refund for ten months minus the percentage of usage, such as 20%. Gogo may charge a cancellation fee of $50 or more for administrative and processing costs.

In summary, Gogo does not have a fixed cancellation fee for all types of plans and situations. It varies depending on the circumstances and the plan’s terms and conditions. Make sure you read them carefully before buying any plan, and contact Gogo’s customer support if you have any questions or issues.

Consider Alternatives of Gogo

As the in-flight internet connectivity market continues to grow, there are a number of alternatives to Gogo that airlines can consider. Here are some potential options:

1. Thales Group: This French company designs and builds electronic systems for aerospace, defense, security, and transportation industries. They offer in-flight entertainment and connectivity solutions for airlines. Thales is one of the two main competitors to Gogo in the in-flight internet market.
2. Global Eagle Entertainment: This California-based company provides in-flight entertainment and connectivity services for airlines. Last year, they acquired the connectivity business of Gogo, thus increasing their share of the in-flight internet market.
3. Intelsat: This satellite communications company provides internet connectivity solutions for airlines. They offer a range of services, including high-speed broadband connectivity, live TV, and streaming capabilities. Intelsat recently partnered with Brazilian airline GOL to provide high-speed, in-flight Wi-Fi across its entire fleet.
4. Viasat: This California-based company provides high-speed internet connectivity services for airlines. They use both satellites and ground-based antennas to deliver their services. Viasat recently signed a deal with United Airlines to provide high-speed Wi-Fi on over 70 aircraft.
5. Panasonic Avionics: This Japanese company provides solutions for in-flight entertainment and connectivity, including high-speed internet, live TV, and streaming services. They are one of the main competitors to Gogo in the in-flight internet market.

These are just a few examples of the alternatives to Gogo in the in-flight internet market. Each company has its own unique strengths and weaknesses, and airlines will need to carefully consider their options before selecting a provider.