If circumstances require you to terminate your service with E.ON Energy, rest assured that the process is relatively straightforward. Whether you’re moving to a new home, switching to a different energy provider, or simply no longer require their service, cancelling with E.ON Energy involves some simple steps.
This guide will walk you through these steps, explaining how to cancel via switching to a new supplier, or directly contacting E.ON Energy’s customer service. We’ll discuss everything from selecting a new provider, communicating with customer service, to the notice periods required for different types of contracts. Follow this guide to navigate the cancellation process smoothly and efficiently.
How To Cancel E.On Energy Services
Cancelling your E.ON Energy service can be done in two main ways: switching to a new supplier or directly contacting E.ON Energy’s customer service. Here’s a step-by-step guide on how to do this:
1. Switching to a New Supplier
If you’ve decided to switch to a new energy supplier, they will handle most of the cancellation process for you. Here’s what you need to do:
a. Choose a new supplier: Compare energy tariffs from different suppliers and choose one that best suits your needs.
b. Contact the new supplier: Once you’ve selected a new supplier, contact them to start the switching process. They will need some information from you, such as your address and meter readings.
c. Wait for the switch to be completed: The new supplier will then contact E.ON Energy and handle the switching process on your behalf. This process can take up to three weeks.
2. Directly Contacting E.ON Energy
Alternatively, you can directly contact E.ON Energy’s customer service to cancel your service. Here’s how:
a. Prepare your details: Before calling, make sure you have all necessary details at hand, such as your account number, address, and current meter reading.
b. Call E.ON Energy: Dial their customer service number, 0333 202 4714, and follow the prompts to get through to a representative. When connected, inform them that you wish to cancel your service.
c. Confirm your cancellation: The representative will guide you through the cancellation process. Make sure to ask for a confirmation of your cancellation either via email or post.
Whether you choose to switch suppliers or cancel directly, remember that depending on the terms of your contract, you may be required to pay an exit fee if you’re leaving before the end of your agreed term. It’s best to check this beforehand to avoid unexpected charges.
Leaving your contract with E.ON Energy involves different notice periods depending on the type of plan you’re on. Here’s how it works for different scenarios:
1. Fixed Price Plan or Fixed Business Plan
If you’re on a fixed price plan or a fixed business plan, you can find your contract end date on your bill or contract confirmation letter. To cancel your contract at the end of your plan, you need to give notice on or before the date that falls 30 days before your plan ends. This notice will not take effect until after your plan has ended.
If you give termination notice after this date, it will take effect 30 days from when it was received by E.ON, which could be after your plan has officially ended. This might result in you being moved to a standard or out-of-contract tariff, which could be more expensive.
2. Variable Plan
If you’re on a variable plan with E.ON Energy, you’ll need to give 30 days’ notice to cancel your contract.
3. Other Types of Contracts
For other types of contracts, the notice period will be specified in your Terms and Conditions. Be sure to thoroughly check these documents or contact E.ON customer service for clarification.
In all cases, be aware that some contracts may involve early termination fees if you leave before the contract’s end date. Be sure to check the specifics of your contract or contact E.ON customer service if you’re unsure.
Consider Alternatives Of E.On
E.on is one of the largest energy companies in Europe, offering a range of services to businesses and individuals alike. However, as with any major company, there are alternatives available for those who are interested in exploring their options. Here are a few alternatives to consider:
- Bulb: This UK-based company prides itself on providing 100% renewable electricity to its customers. Bulb offers competitive prices and excellent customer service, making it a popular choice for those who want to support sustainable energy sources.
- Octopus Energy: Another UK energy supplier, Octopus Energy sources its electricity from 100% renewable sources. They offer competitive prices, excellent customer service and have won awards for their ethical business practices.
- Green Energy UK: This company exclusively offers renewable energy options, including solar, wind, and hydroelectric power. They also donate a portion of their profits to environmental causes, making them a great option for eco-conscious consumers.
- Good Energy: This UK-based energy supplier offers both renewable and traditional energy sources. They also offer offset programs for customers who want to neutralize their carbon footprint. Good Energy is dedicated to reducing carbon emissions and promoting sustainable energy sources.
- Npower: As one of the most established energy companies in the UK, Npower offers both traditional and renewable energy options. They are committed to sustainability and offer energy-saving tips and advice to their customers.