How To Cancel Betterhelp Subscription

In the realm of digital self-care, BetterHelp has emerged as a prominent platform, offering convenient online therapy sessions. However, there might come a time when you need to part ways with this service. Whether your therapy journey has met its intended goal, financial considerations have come to the forefront, or you simply wish to explore different avenues for mental health support, knowing how to cancel your BetterHelp subscription is essential.

This article will serve as your guide, shedding light on the cancellation process in a simple, straightforward manner. We’ll navigate this journey together, ensuring you can confidently take the next step in managing your mental health resources.

Steps Of Cancelling Betterhelp Subscription

How To Opt Out of BetterHelp From Your Account

If you don’t want to use BetterHelp anymore, you can cancel your subscription by following these steps:

1. Log in to your BetterHelp account on the website or mobile app.
2. Click on your profile picture or initials in the top right corner of the screen.
3. Select “Account Settings” from the drop-down menu.
4. Click on “Payment Settings.”
5. Under “Current Plan,” select “Change Plan or Quit Counseling.”
6. Provide the reason why you want to cancel your subscription and click “Continue.”
7. Review the cancellation information and click “Quit Counseling” to confirm your cancellation.

If your cancellation is successful, you should receive a confirmation email from BetterHelp.

Cancel BetterHelp Subscription through Contact Form:

1. Open the BetterHelp contact form: https://www.betterhelp.com/contact/
2. Provide your name and email address.
3. In the message box, explain that you want to cancel your subscription.
4. Click “Submit” to send the message.
5. Wait for a response from BetterHelp customer service.

Cancel BetterHelp Subscription through Email:

1. Open your email client and create a new message.
2. In the “To” field, enter [email protected].
3. In the subject line, write “Cancellation Request.”
4. In the body of the email, explain that you want to cancel your subscription and provide your name and email address associated with your BetterHelp account.
5. Click “Send” to send the email.
6. Wait for a response from BetterHelp customer service.

About The Subscription Fee Of Betterhelp

BetterHelp is an online counseling platform that provides users with access to licensed therapists and counselors. The platform offers a variety of subscription options to fit users’ needs and budgets.

When you sign up for a BetterHelp subscription, you will be asked to complete a questionnaire to help match you with a therapist who is best suited to your needs and preferences. You will then be able to schedule an appointment with your therapist through the platform’s messaging system, which allows you to communicate with your counselor via text, voice, or video chat.

BetterHelp offers two main subscription options: weekly and monthly. With the weekly subscription, you pay a set fee each week for access to your therapist and can cancel at any time. With the monthly subscription, you pay a set fee each month for access to your therapist and can also cancel at any time.

Additionally, BetterHelp offers financial aid to those who qualify. If you are experiencing financial hardship and cannot afford the cost of a subscription, you can apply for financial aid through the platform’s website.

How Do I Get My Money Back From BetterHelp

If you are dissatisfied with the services provided by BetterHelp and wish to request a refund, you can follow these steps:

1. Contact BetterHelp: Start by contacting BetterHelp’s customer support team at [email protected]. In your email, explain why you were dissatisfied with the services provided and mention the compensation amount you wish to be refunded.
2. Provide supporting documents: If you have any screenshots, bank statements, or other documents that can support your request, include them in your email. This will help the team understand your situation better and process your request more efficiently.
3. Wait for a response: Once you have sent your email, wait for a response from BetterHelp’s customer support team. They will review your case and get back to you as soon as possible. Note that the processing time may vary depending on the complexity of your case.
4. Follow up if necessary: If you do not receive a response from BetterHelp within a reasonable time, you may need to follow up with them to check the status of your request. You can send a polite reminder email or call them at 888-688-9296.
5. Verify your identity: If your request is approved, you may be directed to call BetterHelp to verify your personal and account information. This is to ensure that the refund is processed accurately and securely.

Consider Alternatives Of Betterhelp

1. Talkspace: Talkspace is a popular online therapy platform that allows users to connect with licensed therapists through text, video, and audio messaging, directly from their smartphone or computer. The service offers a broad range of specializations, including couple’s therapy, psychiatry, and adolescent therapy.
2. 7 Cups: A platform for individuals seeking free emotional support, 7 Cups connects users with trained volunteer listeners via anonymous chat. It also offers a paid option to speak with licensed therapists. The platform provides services in multiple languages, making it accessible to a global user base.
3. MDLive: Initially focused on general healthcare, MDLive has expanded to include mental health services. The platform connects users with licensed therapists and psychiatrists for video or phone consultations. This service is beneficial for those who are seeking a broader healthcare platform that includes mental health support.
4. Amwell: Amwell is a telehealth platform that, in addition to primary care, urgent care, and specialty care, provides online therapy services. You can connect with their licensed therapists via video sessions on your smartphone or computer. The service also accepts health insurance, which can help to reduce out-of-pocket costs.
5. Regain: Regain is an online therapy platform focusing specifically on relationship and couples counseling. It matches individuals or couples with a licensed therapist to work through relationship challenges. Sessions can be conducted individually or together, via messaging or live video calls.